Privacy & Cookie Policy

Workshoped, Lda. (“Workshoped”, “Company”, “we”, or “us”) provides access to information through our website accessible at the URL https://www.workshoped.com/ (the “Website”) and we may provide the ability to use certain functionalities of the Website or provide services of various kinds (the “Services”). This privacy policy describes our information collection and use practices in connection with our Website and Service, as well as circumstances under which we disclose information collected from you. Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.

In order to access and use the Website and Services, you must agree to our Online Terms and Conditions (the “Terms and Conditions”) posted on the Website. Persons and organizations with permission to use the Service are considered “Registered Users”. You may view portions of the Website even if you are not an Registered User of the Service. This privacy policy applies to Company’s collection, use and disclosure of Personal Information (defined below) from Registered Users of the Website, as well as from persons who merely visit the Website.  Company has adopted and implemented this privacy policy as part of our commitment to protecting your personal information from misuse.

By submitting Personal Information through our Website or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

Your Personal Information will be processed in Portugal, where laws regarding processing of Personal Information may be more or less stringent than the laws in your country.

What Information Do We Collect?

“Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.  “Non-Personal Information” means data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons.  We collect Personal Information and Non-Personal Information, as described below.

Workshoped collects Personal Information as required to offer Services, as listed in the Terms and Conditions, as voluntarily provided by you in the course of correspondence or registration, and as otherwise identified below. In addition, we collect certain information which cannot be used to personally identify any user, such as anonymous, aggregate or statistical data.

In order to use some Services, you may be required to complete the applicable registration form accessible on the Website. All persons who register are referred to as “Registered Users”. Some Services may not require registration. Workshoped collects and maintains a record of all data provided through such registration forms, e.g. your name, e-mail, mailing addresses and password. For example, individual users who desire to order a Product (as defined in the Terms and Conditions) must provide certain contact information, shipping information, billing information, and financial information (e.g., a credit card number and expiration date), which will be collected by us or our third party payment processing service providers.

For some Services, each Registered User may be provided a unique username and password that enable access to the Service. We may track the use of those usernames and passwords in order to collect and maintain records of individual transactions conducted through the Services by Registered Users, and those records may be associated with each Registered User’s individual account profile within the Workshoped system.

We also collect other types of Personal Information that you provide to us voluntarily, such as your operating system and version, product registration number, and other requested information if you contact us via e-mail regarding support.

We also collect and maintain records of information that you voluntarily provide to us. For example, we may ask you to participate in a survey, and may ask you to provide Personal Information, such as age, gender or other demographic data. If you enter into a contest or promotion on our Website, we will collect the information your provide to participate in the contest or promotion. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

We collect additional information through the Website and the Service that is not associated with any online account or registration information, and that cannot be used to personally identify you.  Non-Personal Information ordinarily includes aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the Website, or information regarding types of Internet browsers used by Registered Users.

“Cookies” are small files placed on a user’s computer by a Website in order to facilitate use of that Website.  For example, a cookie may contain information about a user’s preferences, so that the Website automatically complies with those preferences whenever the user visits that Website. When using the Service, we may create “cookies” on your computer for purposes of facilitating and maintaining your current user session, and may collect Personal Information using those cookies in order to enable Workshoped to identify you in connection with the Service and to track use of the Service for purposes consistent with this policy. To make our Website and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

The Website is not directed to children under 13 years old and they are not encouraged to use our Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13, and no part of our Website or Service is designed to attract people under 13.  If we later learn that a user is under 13, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Website and the Service.

If you decide to invite a third party to create an Account, we will collect your and the third party’s names and e-mail addresses in order to send an e-mail and follow up with the third party.  You or the third party may contact us at https://www.workshoped.com/contact/ to request the removal of this information from our database.

Third Party Content

Workshoped website may have links to third-party websites that are not under the control of the site owner. We have no responsibility whatsoever for their content.

Transmisson

The personal data provided is not transmitted to third parties, except for the delivery company, for delivering the orders.

Customer Rights

Customers have the right to information, access and opposition. The data provided is collected by the website owner for strict compliance with the purpose of selling the products advertised and their delivery.

Customers may at any time access their data provided through their personal area available on the site. Customers may express their opposition to the processing of their personal data, by e-mail [email protected], and post to Rua da Indústria, 242 – 4780-481 Santo Tirso, Portugal.

Data Access Request

If you have an account on this Website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The Webite has security measures in place to protect against the loss, misuse and unauthorized alteration of Personal Information in Workshoped’s possession and control. For example, whenever the Service requests that Registered Users provide sensitive information, that information is encrypted with industry standard encryption techniques. When you are viewing a secure page within the Website, such as our checkout form, an icon of a padlock will appear as “locked” at the top of web browsers such as Google Chrome, but the same icon will appear as “un-locked” when the user is merely “surfing”. We currently use an encryption program known as “SSL,” or “Secure Sockets Layer.”  To learn more about SSL, go to https://www.ssl.com/. Credit card authorization requests are sent using the same encryption technology, using payment service provider Stripe.

Furthermore, access to Personal Information is physically restricted within our own offices, so that only certain of our employees are granted access to information as appropriate to perform specific jobs and tasks (e.g., performing customer service).

Please be aware that, although we endeavor to provide security for information in our possession and control, no security system can prevent against all potential security breaches, and we bear no liability for uses or disclosures of Personal Information or Non-Personal Information arising in connection with the theft thereof.  Likewise, Registered Users are responsible for safeguarding the confidentiality of passwords to any Services, and we bear no liability for access to, or use or disclosure of, Personal Information, if such access, use or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a password.

Responsibility

Workshoped is not responsible for the technical equipment and software which is needed to use the Website.

During short periods of time there may be maintenance disruptions etc. and Workshoped is not responsible for any disturbances, disruptions or other problems that may occur in connection with this. Workshoped cannot guarantee that the webshop at all times will be free from defects such as viruses or spam. Neither may Workshoped be held responsible for any misprints, and reserves itself against any errors in pictures and texts. Workshoped liability for any claims (including indemnity) is under all circumstances, except for in cases arising out of willful conduct or gross negligence, limited to the amount equivalent to the price of the item (or items) which is/are the matter of dispute.

Workshoped is never liable for consequential damages.

Force Majeure

Force majeure occurs when external circumstances substantially prevents the performance of an obligation under the agreement, for example war, state intervention, strikes, staff’s illness, shipping disturbances, restrictions on energy supplies, bans, restrictions, declined permissions, import and export restrictions, natural disasters, accidents etc. which reasonably could not have been foreseen when entering into the agreement and which reasonably could not have been avoided or overcome. This applies both to Workshoped and to workshoped’s sub-contractors.

In the event of force majeure Workshoped’s obligations are deferred. If the period of force majeure is not of a temporary nature, you as well as Workshoped have the right to cancel the purchase agreement without any obligation to pay indemnity arising. Such measures are carried out by contacting Workshoped’s customer service.

Changes to This Policy

If we change our privacy policy, we will post those changes on the Website so that users are always aware of what information we collect, how we use it, and under what circumstances, if any, we will disclose it. Any changes will be effective upon the earlier of thirty (30) calendar days followg ing our dispatch of an e-mail notice to you or thirty (30) calendar days followinour posting of notice of the changes on our Website. These changes will be effective immediately for new users of our Service. In any event, changes to this Privacy Policy may affect our use of Personal Information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Your continued access to and/or use of the Website or Service following notice of such changes constitutes your assent to, and acceptance of, this policy, including all posted changes for which we have provided notice as described herein.

Contacting Company

If you have any questions about this privacy policy, please contact us at [email protected]. If you feel that we are not abiding by our posted privacy policy, you should first contact us at Rua da Indústria, 242 – 4780-481 Santo Tirso, Portugal, or click here to contact us or send an e-mail to [email protected].

Disputes

Please contact Workshoped customer service to resolve any disagreement. In accordance with the regulations in the Portuguese Law (Article 18 of Law 144/2015), customers may have recourse to the competent authorities for alternative dispute resolution (ADR), on any center provided at: http://www.arbitragemdeconsumo.org/index.php ; http://www.consumidor.pt/, or use the European Online Dispute Resolution Platform available at:
https://ec.europa.eu/consumers/odr/main/